For companies – ranging from smaller to larger businesses – a telephone call is the first point of contact. Sipwise now released a new product for easy routing calls and call management within an enterprise: The Alcatel Lucent Enterprise (ALE) Visual Auto-Attendant (VAA). It is a graphically designable call flow engine for the Sipwise C5 Softswitch (NGCP). The extending feature is a powerful business routing and calls answering/IVR (Interactive Voice Response) module.

VAA as an Easy Call Management and personalization tool

Ever called a company and been put on hold in the waiting loop? No matter with which request a customer or business partner contacts an enterprise, the caller never wants to hear one thing: a busy signal.

The VAA from Sipwise provides professional handling of calls with a virtual receptionist that enables a 24/7 availability without the intervention of a staff member. This way, the caller gets around-the-clock assistance – no matter of the time the person dials the company’s number. The telephone call starts off with a kind greeting and opens the conversation with the company’s jingle or announcements from a pleasant voice. The caller is immediately drawn into the company’s brand world. Sipwise’s VAA offers the opportunity of a personalized greeting by integrating the database and contact centre of an enterprise into the VAA.

For even more convenience, the software allows an IVR option with SQL and HTTP connector which routes the calls based on information of the company’s database. The VAA simplifies the process of a telephone call for both sides – for the caller and the company: The easy routing directs the caller automatically to the desired employee, department or its voicemail with TTS (Text to Speech) and ASR (Automatic Speech Recognition). The VAA recognises the typed or spoken menu system (e.g. “press/say 1 for service etc.) and routes the caller to mobile phones, landline phones or VoIP phones numbers.

VAA call management with a user-friendly interface

The mechanism of the VAA is an easy to use software. The graphical interface enables simple management by drag-and-drop building blocks to create call routing based on business hours and (holiday) calendars. As an intuitive software, the VAA does not require any high-level IT-skills and therefore, reduces the training time for the personnel.

The web interface – which includes a dashboard and reporting area – can be used by multiple customers. Each of them has its own private view which enables resellers multi-tenant features for their customers. With the script block, companies can add additional functionalities based on their business needs.

The VAA software is scalable as it is ready to use for smaller and larger multi-site organizations and offers SIP-based connectivity to communication servers.

About Sipwise

Sipwise unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like Cable, xDSL, FTTx, WiFi and WiMAX, as well as “Over-the-Top” operators.

With years of expertise in VoIP and UC solutions, Sipwise works with clients on all continents and is servicing over 100 commercial deployments and more than 60 Telcos. Sipwise offers an unbeaten price-to-performance ratio to communication service providers with ease of integration towards their technical OSS and BSS infrastructure, as well as outstanding flexibility.

For more information, please visit https://www.sipwise.com.

The post Sipwise releases ALE Visual Auto-Attendant (VAA) as flexible call flow engine for easy routing and call management. appeared first on Sipwise.

“Everybody working at Sipwise operations is very excited about the ease and fluency of migrating platforms. With every successful service delivery, we only admire our flagship product more: Sipwise C5 — carrier-grade VoIP Softswitch“, the Sipwise Operations team states.

“Not so long ago, we migrated production VoIP services from Sipwise C5 Pro to C5 Carrier (more powerful and scaleable version) platforms”, says Head of Operations Daniel Grotti. Below, the Sipwise Ops team explains how the migration was executed.

How did the Sipwise C5 Pro to C5 Carrier migration happen?

Both platforms have the same structure: the same OS and processes running, the similar configuration of components, however the architecture is different:

The Sipwise C5 Pro has only two physical servers running in Active-StandBy mode (both servers have the same services, but they run only on the active server).

The 5 Steps for migration of production services:

1. IP addresses swap preparation
2. Database copy to the new platform
3. IP addresses swap
4. Basic functionality tests
5. Copy of additional data from the old platform (CDR delta as the old platform had subscriber calls while the DB was copied already, etc.)

Most of the time, the teams waited until the huge database gets copied. Also, the customer performed comprehensive tests within an hour to ensure that the service worked fine on the new platform and no roll-back (that would have taken a few minutes to swap the IP addresses back) was necessary.

Similarly, the Sipwise Professional Services department migrates data and services from old hardware to the new hardware and even from old releases to the new ones (with database schema and data update).

“We love how the Sipwise C5 can be deployed, configured, maintained and even migrated in a secure, straightforward and reliable way”, concludes the Sipwise Operations Team.

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like mobile radio, Cable, xDSL, FTTx, WiFi and WiMAX.

With years of expertise in VoIP and UC solutions, Sipwise works with clients all over the world and is supporting over 100 commercial deployments by MNOs, MVNOs, Telcos, cable network providers, utilities and “Over-the-Top”- operators.
For more information, please visit https://www.sipwise.com.

The post Sipwise C5 is easy to migrate and scale-up appeared first on Sipwise.

We are excited to announce our recent Sipwise deployment that expands our international customer footprint to the Far East.

Telco Communications LLC – a company providing solutions for telco and call center operators – and technological partner company ASTVISION – the leading information technology and communication services expert based in Ulaanbaatar, Mongolia – have been introduced to the Sipwise stakeholder and client stock.

ASTVISION has initiated and implemented a wide range of innovative products. Most notably, they introduced the first TUT’s (digital public service kiosks) that Mongolia has seen. For more information, please visit http://www.astvision.com/.

A new CPBX market is emerging with Sipwise!

Telco Communications received technological advice from ASTVISION, which built a bridge to Sipwise’s corresponding products.

Telco Communications strives to become the leading call center provider in Mongolia and therefore decided on Sipwise’s C5 Softswitch and CPBX in order to achieve the objective. Sipwise’s fine reputation and extensive experience, carrier-grade software and remarkable performance were the determining factors for Telco Communications’ management. Digitalizing PBX in Mongolia fosters innovation and efficiency.

According to Telco Communications, “Technology advances are resulting in incredible gains for businesses. Our goal is to provide customer-focused digital solutions to new business models.“

In Mongolia, SME Businesses usually rely on on-premise PBX. Sipwise’s Cloud PBX and its sub-features help Telco Communications’ customers to manage their communication in a cost-efficient and integrated manner – connecting communication services with business systems and allowing them to operate from different locations with ease.

Customer-Integration transcends spatial and cultural boundaries.

Large distances, different time-zones and organizational cultures may render onboarding and training a difficult endeavour. With Sipwise and Telco Communications, the Austrian and the Mongolian company had to overcome almost 8000 kilometers (or almost 5000 miles) in the spatial distance to conduct an effective implementation of Sipwise’s C5 Softswitch and CPBX. Different cultural and technical backgrounds required customer-tailored training. It was a pleasure for the training team to modify both content and extent.

„We aim to maintain our business relationship with Sipwise. It’s only the beginning of our cooperation. In the nearest future, we are interested in other products Sipwise has to offer. Currently, though, we are excited to get behind the task at hand!“ states the Telco Communications business development team.

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like mobile radio, Cable, xDSL, FTTx, WiFi and WiMAX.

With years of expertise in VoIP and UC solutions, Sipwise works with clients all over the world and is supporting over 100 commercial deployments by MNOs, MVNOs, Telcos, cable network providers, utilities and “Over-the-Top”- operators.

For more information, please visit https://www.sipwise.com.

The post Sipwise extends its customer base to Mongolia! appeared first on Sipwise.

Our Sales team reports back from the digital frontlines.

Due to Corona, numerous technology fairs had to be converted to virtual events. Of course, the Sipwise team is happy to meet partners from all over the world in person – yet as ambassadors of innovative (Tele-)communications, we couldn’t miss the chance to explore the virtual counterparts of BREKO FIBERWEEK, Broadband Word Forum and AfricaCom/Africa Tech Festival. The Sipwise Sales team was digitally present at all events and is happy to take stock for you!

Modern technology as foundation of participant experience

With 3D virtual environments, animated avatars, live chats across multiple continents and more, this year’s online trade shows have demonstrated – the bar for great exhibitor and visitor experience is set high.

Especially, the BREKO FIBERWEEK20 could impress with its innovative trade fair design based on the MeetYoo Conferencing Platform. Animated avatars of the booth staff, customised booth designs and fast availability of promotional materials make the trade show visit a dynamic and exciting experience for visitors.

Broadband World Forum (BBWF) and AfricaCom employed the services of virtual/live event platform SwapCard for both exhibitions. With regard to UX and web design, visitors and exhibitors could rely on well-known standards – making the trade fair visit very intuitive. Especially executives with a tight schedule experienced this as an advantage – no tutorials are necessary to find your way around the interface.

Flexible and transparent matchmaking, key industry players as participants

The virtual trade fairs were also able to gather top-class visitors. Therefore even at digital events, things can sometimes get hectic. Therefore our Sales staff particularly appreciated the clearly arranged visitor and contact data, as well as the scheduling in the run-up to the start of the event that rendered preparation and efficient matchmaking way easier to handle.

Especially BBWF and AfricaCom delighted the visitors with clear information and a helpful filter system – so that the Sipwise team always knew exactly which visitors were relevant and potentially interested in the Sipwise product portfolio. The practical chat/messenger function enabled our team to quickly establish contacts with trade fair visitors from all over the world – easily and efficiently.

Some teething troubles were to be expected

To be frank, new concepts often leave room for optimization, virtual fairs are no exception – our sales team was able to identify a few shortcomings. The German BREKO FIBERWEEK did not attract as many visitors from the Telco, MNO, MVNO and Carrier domain as its real-life counterpart. Moreover companies from the Asia-Pacific region were hardly represented. On the technical face of things, BBWF’s and AfricaCom’s call platform was not very reliable, our sales agents avoided using it due to poor voice quality.

However, in general the most obvious disadvantage was the considerably lower commitment of the trade fair visitors compared to last year’s issues of BREKO, BBWF and AfricaCom. Many of the visitors seemed to rather browse through the exhibitor booths while working in parallel, the otherwise so tangible event and communication atmosphere suffered noticeably.

Key facts to virtual BREKO, BBWF and AfricaCom

Some technical teething problem

Digital or live! The Sipwise team is looking forward to meeting at 2021’s spring events! Stay tuned and follow Sipwise on Social Media!

Facebook: https://www.facebook.com/sipwise

Twitter: https://twitter.com/sipwise

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like mobile radio, Cable, xDSL, FTTx, WiFi and WiMAX.

With years of expertise in VoIP and UC solutions, Sipwise works with clients all over the world and is supporting over 100 commercial deployments by MNOs, MVNOs, Telcos, cable network providers, utilities and “Over-the-Top”- operators.

For more information, please visit https://www.sipwise.com.

The post Sipwise exhibited at 2020’s virtual BREKO, BBWF and AfricaCom! appeared first on Sipwise.

As a B2B telecommunication solutions provider, Let’s Call counts on the performance and reliability of Sipwise’s next generation communications technology.

Portugal has one of the highest cell phone penetration rates in the world – in fact the number of operative mobile phones in circulation exceeds the population.

In addition to the strong mobile market, a large customer base for broadband and fiber-based services is emerging. Government agencies and key players in the telecommunications market have driven the necessary infrastructure improvements.¹ The perfect time for Let’s Call – provider of telecom solutions for business and industry – and Sipwise – to join forces!

IP-telephony revolution – great minds think alike!

Let’s Call was looking for a partner to provide more reliable, flexible and performant unified communications services – with the Sipwise C5 Softswitch, the Sipwise CPBX and the sip:phone mobile app – these goals could be accomplished.

The first personal encounter of Let’s Call and Sipwise took at a renowned IT trade show in Madrid. During the meeting, the requirements for a potential partner company were established. Let’s Call was looking for a reliable platform with good support services that would give them confidence to offer steady voice services to their customers. Before – they had been using another platform that often caused service disruption. As experts for VoIP-solutions, – reliability, high availability and scalability of services are absolutely self-evident for Sipwise.

Let’s Call found a competent partner in Sipwise – employing the Sipwise C5 Softswitch as their core VoIP-platform. The C5 is a highly scalable SIP Softswitch for business voice solutions. It is easily expandable by simply enabling various software modules. The services based on our switch can be deployed in any access network – an exciting foresight with regard to the beginning 5G expansion in Portugal!

Boosting availability and performance with Sipwise solutions

Try it before you buy it – Let’s Call serves a wide range of customers with different requirements. To put the Sipwise C5 platform through its paces, the C5 Community Edition was first used for testing. The results were  more than convincing.

Let’s Call CEO Sergio Batista particularly emphasised the adaptability and stability of Sipwise solutions: “I think the main benefit is the flexibility to configure the scenarios that our customers need and the reliability of the platform.”

In addition, the use of Sipwise products enables the company to break into new customer groups – due to difficulties with the previous provider, Let’s Call was reluctant to approach clients whose accessibility was of absolute importance. With Sipwise C5, CPBX and sip:phone, all customers can be served, regardless of their specific requirements!

Connecting software and people – we speak your language!

Currently Let’s Call is planning on developing integrations that will require specific deployments – with years of experience in customization, the Sipwise team is ready and excited about extending the collaboration. Our international company consists of employees from 20 different countries, of course we are happy to support and consult Let’s Call in Portuguese, so that no details are lost in translation.

Would you like to learn more about our VoIP solutions? Read more on our website or contact our Sales team at sales@sipwise.com.

Stay tuned and follow Sipwise on Social Media!

Facebook: https://www.facebook.com/sipwise

Twitter: https://twitter.com/sipwise

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like mobile radio, Cable, xDSL, FTTx, WiFi and WiMAX. With years of expertise in VoIP and UC solutions, Sipwise works with clients all over the world and is supporting over 100 commercial deployments by MNOs, MVNOs, Telcos, cable network providers, utilities and “Over-the-Top”- operators.

For more information, please visit https://www.sipwise.com.

The post Bem vindo! Sipwise supplies the Portuguese market with business VoIP solutions. appeared first on Sipwise.

At Sipwise, we strive for optimizing connectivity around the globe. Either by constantly refining our open source solutions or by providing highly-scalable, carrier-grade and turnkey VoIP products for commercial and residential clients.

With our first customer in Canada – Oricom Internet – we transcended over 6000 kilometers distance, made possible by Unified Communications tools, specifically Alcatel Lucent’s Rainbow.

Oricom Internet – a 100% Québec company.

ORICOM INTERNET is a telecommunications provider, offering telephony,
Internet and Television solutions. Connected to all data transfer networks – cable, DSL, fibre optics, wireless and dial-up access – Oricom Internet is able to adapt to specific business and residential needs.

Turnkey solution – Sipwise delivers carrier-grade and scalable VoIP-services.

Aiming to deliver the best possible service for their clients, Oricom Internet chose the Sipwise C5 Softswitch as their powerful new VoIP-platform to replace their existing, older solution. As means of network transition, Sipwise could provide the fully integrated Sangoma media gateway – in order to present a comprehensive set of tools for Oricom.

It’s all about experience!

As our first Canadian client, we are especially proud and excited about the cooperation! It’s all the more pleasing that Oricom shares our enthusiasm.
Installation, training and support during the onboarding process were met with consistently positive reactions from team and management. Oricom’s IT Director Jean-François Plourde specifically praises the very responsive and highly qualified Sipwise support team. At Sipwise, we are well aware that adopting and integrating new IT-systems can induce many challenges, hence we are always delivering our very best to render the experience as smooth and pleasant as possible. As with every customer, Oricom should be as confident in the use of our NGCP tools as we are ourselves.

Would you like to learn more about our VoIP solutions? Delve into more content on our website or contact our Sales team at sales@sipwise.com.

Stay tuned and follow Sipwise on Social Media!
Facebook: https://www.facebook.com/sipwise
Twitter: https://twitter.com/sipwise

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like mobile, radio, Cable, xDSL, FTTx, WiFi and WiMAX.

With years of expertise in VoIP and UC solutions, Sipwise works with clients all over the world and is supporting over 100 commercial deployments by MNOs, MVNOs, Telcos, cable network providers, utilities and “Over-the-Top”- operators.

For more information, please visit https://www.sipwise.com.

The post Chapeau! Sipwise VoIP solutions arrive in Canada. appeared first on Sipwise.

After 13 years, Daniel Tiefnig has decided to leave Sipwise as CEO to take a well-deserved break. Former CTO/COO Gernot Fuchs is taking over managing responsibilities, merging his functions with his new position as Managing Director.

Sipwise’s outstanding journey from an open-source based Unified Communications Startup to Europe’s leading provider of carrier-grade VoIP platforms with customers around the world started 13 years ago.

As CEO, Daniel Tiefnig has steered all milestones of Sipwise’s history so far, safely guiding the company through venture capital investments, the Alcatel Lucent Enterprise acquisition and the ongoing COVID-19 pandemic. After this unique “tour-de-force”, Daniel has decided to take some well-deserved time off.

On behalf of all employees and the management team, we would like to thank Daniel for his strong leadership of the international and highly interdisciplinary Sipwise team, which has had a lasting impact on both our products and business relationships all over the world.

Former CTO/COO Gernot Fuchs steps up as new Managing Director.

Daniel Tiefnig is handing over his role to Gernot Fuchs, who has successfully served as Sipwise CTO/COO to date, effective April 1st, 2021. Gernot becomes the new Sipwise Managing Director, merging the functions of COO/CTO with his new position. With a PhD in chemistry, Gernot has more than 25 years of experience in the telecommunications industry and has been with Sipwise since 2012.

Together with Alex Lutay, VP Development, Gernot will lead the evolution and development of our products that keep millions of people connected worldwide. Gernot’s passion and dedication, as well as his high level of expertise within the industry will safely guide Sipwise through the dynamic telecom landscape. The whole team is looking forward to a productive and successful new era under the leadership of Gernot Fuchs!

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like mobile radio, Cable, xDSL, FTTx, WiFi and WiMAX. With years of expertise in VoIP and UC solutions, Sipwise works with clients all over the world and is supporting over 100 commercial deployments by MNOs, MVNOs, Telcos, cable network providers, utilities and “Over-the-Top”-operators.

For more information, please visit https://www.sipwise.com.

The post Daniel Tiefnig is leaving Sipwise. Gernot Fuchs takes over. appeared first on Sipwise.

Snom, a recognized manufacturer of IP phones for the business and industrial sectors, and Sipwise are now working even more closely together. Numerous customers around the world will be pleased. Even the most complex installations should now be possible without much effort.

The core of the partnership between the two companies is that Sipwise integrates Snom’s entire portfolio into its product range – including the highly professional forwarding and provisioning tool SRAPS (Secure Redirection and Provisioning Service) for the completely location-independent zero-touch deployment of Snom phones. SRAPS helps to configure settings from a distance via remote management, to analyze errors and in many cases to fix them remotely.

Alexander Lutay, Vice President of Development, Sipwise GmbH:

“We always enjoy working with Snom’s competent engineers, who were interested in efficiently merging our systems from the very beginning. We are convinced that the combination of Sipwise and Snom solutions will provide our customers with more flexibility, as well as time and cost advantages. “

Mark Wiegleb, Head of Interop & Integration, Snom Technology GmbH, also looks forward to the future in view of the cooperation:

“The integration of Sipwise has made us very happy, as the company is very internationally positioned, similar to Snom. Especially our common large customer base will benefit from the cooperation.”

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like mobile, radio, Cable, xDSL, FTTx, WiFi and WiMAX.

With years of expertise in VoIP and UC solutions, Sipwise works with clients all over the world and is supporting over 100 commercial deployments by MNOs, MVNOs, Telcos, cable network providers, utilities and “Over-the-Top”- operators.

For more information, please visit https://www.sipwise.com.

The post Two for the international stage: Snom and Sipwise in strategic telephony partnership appeared first on Sipwise.

Release Note mr9.0 – mr9.5

As time evolves, so do our products which we are constantly refined by adding brand new features and fixing any bugs. Check out our current release note for the latest updates: It is a collection of all mr9.x features developed within mr9.0-mr9.5 circle and are available in mr9.5 LTS.

Overview:

• Latest Debian
• cPBX improvements
• STIR/SHAKEN
• TR Notruf 2.0 for Germany
• A/B Upgrade
• CSTA API
• SNOM devices autoprovisioning
• Debug proxy
• Snapshot of further improvements and new functionality
• Deprecation list

Latest Debian

With the latest Version of the Debian OS you will get all the most recent improvements regarding stability and security as well as the support for the latest hardware.

cPBX improvements

In our latest release we were able to significantly improve the stability and performance of our cPBX. On the same hardware, the cPBX call processing performance almost doubled with an even higher reliability than in earlier releases.

STIR/SHAKEN

For our Canadian and US customers we provide a full implementation of en.wikipedia.org/wiki/STIR/SHAKEN in order to fight caller ID spoofing. STIR/SHAKEN is a requirement since June 30th 2021, requested by the Canadian Radio-television and Telecommunications Commission and the Federal Communications Commission for the US.

STIR/SHAKEN, is a suite of protocols and procedures intended to combat caller ID spoofing on public telephone networks. Caller ID spoofing is used by robocallers to mask their identity or to make it appear the call is from a legitimate source, often a nearby phone number with the same area code and exchange, or from well-known agencies like the Internal Revenue Service or Ontario Provincial Police. This sort of spoofing is common for calls originating from voice-over-IP (VoIP) systems, which can be located anywhere in the world. (c) Wikipedia

TR Notruf 2.0 for Germany

TR-Notruf 2.0 is an add-on to the already existing requirements of how to handle emergency calls for German voice operators. To be compliant with the TR-Notruf 2.0 standard is obligatory as of August 22^nd 2021. All the details can be found on www.bundesnetzagentur.de.

A/B Upgrade

Introduction of a second partition for system upgrades which significantly improves the duration of the upgrade and reduces the preparation effort. Additionally, the second partition will enable an immediate roll-back in future releases.

CSTA API

Support of CSTA API in order to control and monitor PBX calls and devices.

SNOM devices autoprovisioning

The following SNOM devices were added for auto provisioning on the Sipwise cPBX: D715, D717, D735, D785, M900:

Debug proxy

With the introduction of the debug proxy our customers will be able to separate single customers and peering endpoints via a dedicated proxy, either on hardware or on existing virtualised environments. This improves the troubleshooting capabilities because specific use cases can be reproduced on production systems without any harm or risk to other customers or peerings. This although the testing is done live including existing surrounding systems (OSS/BSS) taken into account.

Snapshot of further improvements and new functionality

• T38 transcoding
• advanced AOC (Advice of Charge) handling
• support for CN (Comfort Noise)
• new ALARM MIB for better alarm and fault management
• improved codec negotiation in case of transcoding

And many more!

Deprecation list

The detailed list is available in a per-release release notes:

• mr9.0 Release notes
• mr9.1 Release notes
• mr9.2 Release notes
• mr9.3 Release notes
• mr9.4 Release notes
• mr9.5 Release notes

Any question left about the release note? Contact our sales team for further information: www.sipwise.com/company/contact.

The post Sipwise Update appeared first on Sipwise.

Wir freuen uns, die jüngste Sipwise-Implementierung bekannt geben zu können, die unsere internationale Kundenpräsenz auf den Fernen Osten erweitert.

Telco Communications LLC – ein Anbieter von Telco- und Call-Center- Anwendungen – und das technologische Partnerunternehmen ASTVISION – der führende Experte für Informationstechnologie und Kommunikationsdienstleistungen mit Sitz in Ulaanbaatar, Mongolei – wurden in den Sipwise Stakeholder- und Kundenbestand aufgenommen.

ASTVISION hat eine Vielzahl von innovativen Produkten initiiert und umgesetzt. In erster Linie haben sie die ersten TUT’s (digitale, öffentliche Service-Kioske) der Mongolei eingeführt. Weitere Informationen finden Sie unter http://www.astvision.com/.

Mit Sipwise entsteht ein neuer Markt für Cloud PBX.

Telco Communications strebt danach, der führende Callcenter-Anbieter in der Mongolei zu werden und entschied sich – durch Empfehlung von ASTVISION – für den C5 Softswitch und die CPBX von Sipwise um dieses Ziel zu erreichen. Der gute Ruf und die umfangreiche Erfahrung von Sipwise, sowie die Carrier grade Software mit bemerkenswerter Leistung waren für das Management von Telco Communications ausschlaggebend. Die Digitalisierung der PBX in der Mongolei fördert Innovation und Effizienz.

Telco Communications konstatiert: „Der technologische Fortschritt führt zu unglaublichen Gewinnen für Unternehmen. Unser Ziel ist es, kundenorientierte digitale Lösungen für neue Geschäftsmodelle anzubieten.”

In der Mongolei verlassen sich KMUs in der Regel auf On premise-PBX. Die Cloud-PBX von Sipwise und ihre Teilfunktionen helfen den Kunden von Telco Communications, ihre Kommunikation kosteneffizient und integriert zu verwalten – sie verbinden Kommunikationsdienste mit Geschäftssystemen und ermöglichen es ihnen, problemlos von verschiedenen Standorten aus zu arbeiten.

Customer-Support überschreitet räumliche und kulturelle Grenzen

Große Entfernungen, unterschiedliche Zeitzonen und Organisationskulturen können Onboarding und Training zu einem herausfordernden Unterfangen machen. Bei Sipwise und Telco Communications mussten das österreichische und das mongolische Unternehmen fast 8.000 Kilometer an räumlicher Distanz überwinden, um eine effektive Implementierung von Sipwise’s C5 Softswitch und CPBX durchzuführen. Unterschiedliche kulturelle und technische Hintergründe erforderten ein auf den Kunden zugeschnittenes Training – die Anforderung ist bei Sipwise selbstverständlich! Das Ergebnis sind zufriedene Kunden und langjährige Geschäftsbeziehungen.

“Wir wollen unsere Zusammenarbeit mit Sipwise aufrechterhalten. Das ist erst der Anfang unserer Kooperation! In naher Zukunft sind wir an weiteren Produkten von Sipwise interessiert. Im Moment freuen wir uns jedoch auf die bevorstehenden Projekte”, so das Business Development Team von Telco Communications.

Über Sipwise

Die Unified Communications-Plattformen von Sipwise richten sich an Anbieter von Festnetz-, Konvergenz- und Wireless-Diensten und unterstützen eine Vielzahl von Zugangstechnologien wie Mobilfunk, Kabel, xDSL, FTTx, WiFi und WiMAX.

Mit jahrelanger Erfahrung in VoIP- und UC-Lösungen arbeitet Sipwise mit Kunden auf der ganzen Welt zusammen und unterstützt über 65 kommerzielle Implementierungen bei MNOs, MVNOs, Telcos, Kabelnetzbetreibern, utilities und “Over-the-Top”-Betreibern.

Mehr Information finden Sie unter

The post Sipwise versorgt die Mongolei mit VoIP-Lösungen! appeared first on Sipwise.

Alles digital – Unser Sales Team berichtet von virtuellen Messen.

Aufgrund der Corona-Pandemie mussten zahlreiche Technologiemessen als virtuelle Events abgehalten werden. Natürlich freut sich das Sipwise-Team, wenn wir unsere Kunden, Partner und Interessenten aus aller Welt persönlich treffen – doch als Botschafter innovativer (Tele-)Kommunikation konnten wir es uns nicht entgehen lassen, die digitalen Pendants von BREKO FIBERWEEK, Broadband Word Forum und AfricaCom/Africa Tech Festival zu erkunden. Das Sipwise Sales Team war auf allen Veranstaltungen präsent und zieht gerne für Sie Bilanz!

Moderne Technik als Grundlage der Besucher-Experience

Mit virtuellen 3D-Umgebungen, animierten Avataren, Live-Chats über mehrere Kontinente hinweg und vielem mehr – haben die diesjährigen Online-Messen gezeigt, dass die Messlatte für ein tolles Aussteller- und Besuchererlebnis hoch liegt.

Insbesondere die BREKO FIBERWEEK20 konnte mit ihrem innovativen Messedesign auf Basis der MeetYoo Conferencing Platform überzeugen. Animierte Avatare des Standpersonals, individuelle Standgestaltung und schnelle Verfügbarkeit von Werbematerialien machen den Messebesuch zu einem dynamischen und spannenden Erlebnis für die Besucher.

Broadband World Forum (BBWF) und AfricaCom nutzten für beide Messen die Dienste der Virtual/Live-Event-Plattform SwapCard. In puncto UX und Webdesign konnten sich Besucher und Aussteller auf bekannte Standards verlassen – das Resultat war ein hoch intuitiver Messebesuch. Gerade Führungskräfte mit engem Zeitplan haben das Messedesign als Vorteil erlebt – es sind keine Tutorials notwendig, um sich in der Benutzeroberfläche zurechtzufinden.

Flexibles und transparentes Matchmaking, Branchenakteure als Teilnehmer

Auch die virtuellen Messen konnten hochkarätige Besucher versammeln. Deshalb kann es auch bei digitalen Veranstaltungen manchmal hektisch werden. Unsere Vertriebsmitarbeiter schätzten daher besonders die übersichtlichen Besucher- und Kontaktdaten sowie die Terminplanung im Vorfeld der Veranstaltung, welche die Vorbereitung und das effiziente „Matchmaking“ deutlich erleichterten.

Besonders BBWF und AfricaCom begeisterten die Besucher mit übersichtlichen Informationen und einem hilfreichen Filtersystem – so wusste das Sipwise-Team stets genau, welche Besucher am Sipwise-Produktportfolio interessiert waren. Die praktische Chat-/Messenger-Funktion ermöglichte es unserem Team, schnell Kontakte mit Messebesuchern aus aller Welt zu knüpfen – einfach und effizient.

Virtuelle Messen als gleichwertiges Pendant zu Live-Events?

Offen gesagt, neue Konzepte lassen oft Raum für Optimierungen, virtuelle Messen machen da keine Ausnahme – unser Vertriebsteam konnte einige Schwierigkeiten feststellen. Neben einigen technischen Kinderkrankheiten war der offensichtlichste Nachteil das geringere Engagement der Messebesucher – im Vergleich zu den letztjährigen Live-Messen von BREKO, BBWF und AfricaCom.

Viele der Besucher schienen eher an den Ausstellerständen zu stöbern und parallel zu arbeiten – die sonst sprübare Event- und Kommunikationsatmosphäre wurde durch das Online-Format wahrnehmbar geschmälert.

Die wichtigsten Fakten zur virtuellen BREKO, BBWF und AfricaCom

Einige technische Kinderkrankheiten

Digital oder live! Das Sipwise-Team freut sich auf die Frühjahrsveranstaltungen 2021! Bleiben Sie dran und folgen Sie Sipwise auf Social Media!

Facebook: https://www.facebook.com/sipwise

Twitter: https://twitter.com/sipwise

Über Sipwise

Die Unified Communications-Plattformen von Sipwise richten sich an Anbieter von Festnetz-, Konvergenz- und Wireless-Diensten und unterstützen eine Vielzahl von Zugangstechnologien wie Mobilfunk, Kabel, xDSL, FTTx, WiFi und WiMAX.

Mit jahrelanger Erfahrung in VoIP- und UC-Lösungen arbeitet Sipwise mit Kunden auf der ganzen Welt zusammen und unterstützt über 65 kommerzielle Implementierungen bei MNOs, MVNOs, Telcos, Kabelnetzbetreibern, utilities und “Over-the-Top”-Betreibern.

Mehr Information finden Sie unter https://www.sipwise.com.

The post Sipwise hat 2020 auf den virtuellen Messen BREKO, BBWF und AfricaCom ausgestellt. appeared first on Sipwise.

Als Anbieter von B2B-Telekommunikationslösungen, Let’s Call auf die Leistung und Zuverlässigkeit der Unified Communications-Lösungen von Sipwise.

Portugal hat eine der höchsten Mobiltelefon-Marktdurchdringungsrate der Welt – tatsächlich übersteigt die Anzahl der im Umlauf befindlichen, funktionsfähigen Mobiltelefone die Bevölkerungszahl.

Zusätzlich zum starken Mobilfunkmarkt entsteht ein großer Kundenstamm für Breitband- und glasfaserbasierte Dienste. Regierungsbehörden und wichtige Akteure auf dem Telekommunikationsmarkt haben die notwendigen Verbesserungen der Infrastruktur vorangetrieben. Der perfekte Zeitpunkt also, um die Kräfte von Let’s Call und Sipwise zu bündeln.

IP-Telefonie-Revolution – great minds think alike.

Let’s Call war auf der Suche nach einem Partner, der zuverlässigere, flexiblere und performancestarke Unified Communications-Services anbietet – mit dem Sipwise C5 Softswitch, Sipwise CPBX und sip:phone konnten diese Ziele erreicht werden.

Das erste persönliche Treffen zwischen Let’s Call und Sipwise fand auf einer renommierten IT-Messe in Madrid statt. Während des Meetings wurden die Anforderungen an ein potentielles Partnerunternehmen festgelegt. Let’s Call hat den Wunsch nach einer zuverlässigen VoIP-Plattform mit hohen Supportleistungen klar artikuliert. Zuvor wurde eine andere Plattform verwendet, die häufig Serviceunterbrechungen verursacht hatte – mit den hochmodernen Unified Communications-Lösungen von Sipwise will Let’s Call ihren Kunden stabile Kommunikationsdienste anbieten. Als Experte für VoIP-Lösungen sind Zuverlässigkeit, hohe Verfügbarkeit und Skalierbarkeit der Dienste für Sipwise selbstverständliche Features.

Let’s Call hat in Sipwise einen kompetenten Partner gefunden – und setzt den Sipwise C5 Softswitch als zentrale VoIP-Plattform ein. C5 ist ein hoch skalierbarer SIP-Softswitch für Business-Sprachlösungen und ist durch das Aktivieren verschiedener Softwaremodule leicht erweiterbar. Die auf unserem Switch basierenden Dienste können in jedem Zugangsnetz eingesetzt werden. Das bietet eine spannende Perspektive – speziell im Hinblick auf den beginnenden 5G-Ausbau in Portugal!

Verbesserung von Verfügbarkeit und Performance!

Try it, before you buy it – Let’s Call bedient eine breite Palette von Kunden mit unterschiedlichen Anforderungen. Um die Sipwise C5-Plattform auf Herz und Nieren zu prüfen, wurde zunächst die C5 Community Edition zum Test eingesetzt. Die Ergebnisse waren mehr als überzeugend.

Let’s Call-CEO Sergio Batista hob besonders die Anpassungsfähigkeit und Stabilität der Sipwise-Lösungen hervor: “Der größte Vorteil ist die Flexibilität, verschiedene Szenarien zu konfigurieren, die unsere Kunden benötigen sowie die Zuverlässigkeit der Plattform.”

Darüber hinaus ermöglicht der Einsatz von Sipwise-Produkten dem Unternehmen, neue Kundengruppen zu erschließen – aufgrund von Schwierigkeiten mit dem vorherigen Anbieter zögerte Let’s Call, auf Kunden zuzugehen, für die Erreichbarkeit absolut unabdingbar war. Mit Sipwise C5, CPBX und sip:phone können nun alle Kunden bedient werden – unabhängig ihrer spezifischen Anforderungen!

Konnektivität von Mensch und Software – wir sprechen Ihre Sprache!

Derzeit plant Let’s Call Integrationen zu entwickeln, die spezielle Einsätze erfordern. Mit jahrelanger Erfahrung zu maßgeschneiderten Angeboten ist das Sipwise-Team motiviert und freut sich über die erweiterte Zusammenarbeit. Unser internationales Unternehmen besteht aus Mitarbeitern aus 20 verschiedenen Nationen. Let’s Call unterstützen und beraten wir auf Portugiesisch, damit keine Details in der Übersetzung verloren gehen.

Möchten Sie mehr über unsere VoIP-Lösungen erfahren? Lesen Sie mehr auf unserer Website oder kontaktieren Sie unser Vertriebsteam unter sales@sipwise.com.

Bleiben Sie auf dem Laufenden und folgen Sie Sipwise auf Social Media!

Facebook: https://www.facebook.com/sipwise

Twitter: https://twitter.com/sipwise

Über Sipwise

Die Unified Communications-Plattformen von Sipwise richten sich an Anbieter von Festnetz-, Konvergenz- und Wireless-Diensten und unterstützen eine Vielzahl von Zugangstechnologien wie Mobilfunk, Kabel, xDSL, FTTx, WiFi und WiMAX. Mit jahrelanger Erfahrung in VoIP- und UC-Lösungen arbeitet Sipwise mit Kunden auf der ganzen Welt zusammen und unterstützt über 65 kommerzielle Implementierungen bei MNOs, MVNOs, Telcos, Kabelnetzbetreibern, utilities und “Over-the-Top”-Betreibern.

Mehr Information finden Sie unter https://www.sipwise.com.

The post Bem-vindo! Sipwise erschließt den portugiesischen Markt mit Business-VoIP-Lösungen appeared first on Sipwise.

Nach 13 Jahren wird Daniel Tiefnig Sipwise als CEO verlassen, um eine wohlverdiente Pause einzulegen. Der ehemalige CTO/COO Gernot Fuchs übernimmt die Geschäftsleitung und führt seine Funktionen mit seiner neuen Position als Geschäftsführer zusammen.

Ehemaliger CTO/COO Gernot Fuchs wird neuer Geschäftsführer.

Daniel Tiefnig übergibt seine Rolle per 1. April 2021 an Gernot Fuchs, der bisher erfolgreich als Sipwise CTO/COO tätig war. Gernot wird neuer Sipwise Managing Director und führt die Funktionen des COO/CTO in seiner neuen Position zusammen. Der promovierte Chemiker Gernot verfügt über mehr als 25 Jahre Erfahrung in der Telekommunikationsbranche und ist bereits seit 2012 bei Sipwise tätig.

Zusammen mit Alex Lutay, VP Development, wird Gernot die Evolution und Entwicklung unserer Produkte leiten, welche Millionen von Menschen weltweit in Verbindung halten. Gernots Leidenschaft und Engagement sowie sein hohes Maß an Fachwissen innerhalb der Branche werden Sipwise sicher durch die dynamische Telekommunikationslandschaft führen. Das gesamte Team freut sich auf eine produktive und erfolgreiche neue Ära unter der Leitung von Gernot Fuchs!

Die außergewöhnliche Reise von Sipwise von einem Open Source basierten Unified Communications Startup zu Europas führendem Anbieter von Carrier grade VoIP-Plattformen mit Kunden auf der ganzen Welt begann vor 13 Jahren.

Als CEO hat Daniel Tiefnig bisher alle Meilensteine der Sipwise-Geschichte gesteuert und das Unternehmen sicher durch Venture-Capital-Investitionen, die Übernahme von Alcatel-Lucent Enterprise und die laufende COVID-19-Pandemie geführt. Nach dieser einzigartigen “Tour-de-Force” hat Daniel beschlossen, sich eine verdiente Auszeit zu nehmen.

Im Namen aller Mitarbeiter und des Management-Teams möchten wir uns bei Daniel für die starke Führung des internationalen und interdisziplinären Sipwise Teams bedanken, die sowohl unsere Produkte als auch unsere Geschäftsbeziehungen auf der ganzen Welt nachhaltig beeinflusst hat.

Über Sipwise

Die Unified Communications-Plattformen von Sipwise richten sich an Anbieter von Festnetz-, Konvergenz- und Mobilfunkdiensten und unterstützen eine Vielzahl von Zugangstechnologien wie Mobilfunk, Kabel, xDSL, FTTx, WiFi und WiMAX. Mit jahrelanger Erfahrung in VoIP- und UC-Lösungen arbeitet Sipwise mit Kunden auf der ganzen Welt zusammen und unterstützt über 65 kommerzielle Implementierungen von MNOs, MVNOs, Telcos, Kabelnetzbetreibern, utilities und “Over-the-Top”-Betreibern.

Mehr Information finden Sie unter https://www.sipwise.com.

The post Gernot Fuchs wird Managing Director. appeared first on Sipwise.

Snom, ein anerkannter Hersteller von IP-Telefonen für den Businessbereich, und Sipwise arbeiten jetzt noch enger zusammen. Selbst die komplexesten Installationen sind nun ohne großen Aufwand möglich.

Kern der Partnerschaft zwischen den beiden Unternehmen ist, dass Sipwise das gesamte Portfolio von Snom in seine Produktpalette integriert – einschließlich des hochprofessionellen Weiterleitungs- und Provisionierungstools SRAPS (Secure Redirection and Provisioning Service) für die völlig ortsunabhängige Zero-Touch-Installation von Snom-Telefonen. SRAPS hilft, Einstellungen aus der Ferne per Remote Management zu konfigurieren, Fehler zu analysieren und aus der Ferne zu beheben.

Alexander Lutay, Vice President of Development, Sipwise GmbH:

“Wir arbeiten immer gerne mit den kompetenten Entwicklern von Snom zusammen, die seit Beginn an der effizienten Zusammenführung unserer Systeme interessiert waren. Die Kombination der Lösungen von Sipwise und Snom bietet unseren Kunden mehr Flexibilität sowie Zeit- und Kostenvorteile – davon sind wir schon jetzt überzeugt. “

Auch Mark Wiegleb, Head of Interop & Integration, Snom Technology GmbH, blickt positiv in die Zukunft:

“Die Integration von Sipwise hat uns sehr gefreut, da das Unternehmen ähnlich wie Snom, international breit aufgestellt ist. Besonders unser gemeinsamer, umfangreicher Kundenstamm wird von der Kooperation profitieren.”

Über Sipwise

Die Unified Communications-Plattformen von Sipwise richten sich an Anbieter von Festnetz-, Konvergenz- und Wireless-Diensten und unterstützen eine Vielzahl von Zugangstechnologien wie Mobilfunk, Funk, Kabel, xDSL, FTTx, WiFi und WiMAX.

Mit jahrelanger Erfahrung in VoIP- und UC-Lösungen arbeitet Sipwise mit Kunden auf der ganzen Welt zusammen und unterstützt über 65 kommerzielle Implementierungen von MNOs, MVNOs, Telcos, Kabelnetzbetreibern, utilities und “Over-the-Top”-Betreibern.

Mehr Information finden Sie unter https://www.sipwise.com.

The post Zwei für die internationale Bühne: Snom und Sipwise in strategischer Telefonie-Partnerschaft appeared first on Sipwise.

Release Note für mr9.0 – mr9.5

Unsere Produkte entwickeln wir stetig weiter, um für Sie die besten Lösungen zu bieten. Neue Funktionen und das Beheben von etwaigen Bugs verbessern laufend die Anwenderfreundlichkeit. In unserem Versionsverlauf finden Sie die neuesten Updates: Es ist eine Sammlung aller mr9.x-Funktionen, die innerhalb von mr9.0-mr9.5 entwickelt wurden und in mr9.5 LTS verfügbar sind.

Überblick:

• Debian-Update
• cPBX-Verbesserungen
• STIR/SHAKEN
• TR Notruf 2.0 für Deutschland
• A/B-Upgrade
• CSTA-API
• Autoprovisionierung für SNOM-Geräten
• Debug-Proxy
• Überblick der weiteren Verbesserungen und neuen Funktionen
• Liste der Versionsverläufe

Debian-Update

Mit der neuesten Version des Debian-Betriebssystems erhalten Sie alle aktuellen Optimierungen im Hinblick auf Stabilität und Sicherheit sowie die Unterstützung für die neueste Hardware.

cPBX Verbesserungen

In unserer letzten Aktualisierung konnten wir die Stabilität und Leistung unserer cPBX deutlich verbessern. Auf der gleichen Hardware hat sich die cPBX Performance fast verdoppelt, bei einer noch höheren Zuverlässigkeit als in früheren Versionen.

STIR/SHAKEN

Für unsere kanadischen und US-amerikanischen Kunden stellen wir die vollständige Implementierung von STIR/SHAKEN zur Verfügung (https://en.wikipedia.org/wiki/STIR/SHAKEN), um das sogenannte Spoofing von Anrufer-IDs zu bekämpfen. STIR/SHAKEN ist seit dem 30. Juni 2021 eine Anforderung der „Canadian Radio-television and Telecommunications Commission“ und der „Federal Communications Commission“ für die USA.

STIR/SHAKEN ist eine Reihe von Protokollen und Verfahren zur Bekämpfung des Spoofing von Anrufer-IDs in öffentlichen Telefonnetzen. Anrufer-ID-Spoofing wird von Robo-Anrufern eingesetzt, um ihre Identität zu verschleiern, oder den Anschein zu erwecken, der Anruf käme von einer legitimen Quelle, oft einer nahe gelegenen Telefonnummer mit derselben Vorwahl oder von bekannten Behörden wie dem Internal Revenue Service oder der Ontario Provincial Police. Diese Art von Spoofing ist bei Anrufen üblich, die von Voice-over-IP-Systemen (VoIP) ausgehen, die sich überall auf der Welt befinden können. (c) Wikipedia

TR-Notruf 2.0 für Deutschland

TR-Notruf 2.0 ist eine Erweiterung zu den bereits bestehenden Anforderungen für den Umgang mit Notrufverbindungen von deutschen Servicedienstleistern. Die Einhaltung der TR-Notruf 2.0 ist ab dem 22. August 2021 verpflichtend. Alle Details finden Sie auf https://www.bundesnetzagentur.de. 

A/B-Upgrade

Durch die Einführung einer zweiten Partition für System-Upgrades wird die neue Software Version auf eine eigene Partition installiert, wodurch sich die Dauer des Upgrades deutlich verkürzt und der Vorbereitungsaufwand reduziert wird. Für zukünftige Software Versionen wird es möglich sein, ein direktes Rollback auf die vorherige Software Version von der jeweiligen Partition zu initiieren.

CSTA-API

Unterstützung der CSTA-API zur Steuerung und Überwachung von PBX-Anrufen und Geräten.

Autoprovisionierung für SNOM-Geräte

Die folgenden SNOM-Geräte wurden für die automatische Provisionierung auf der Sipwise cPBX hinzugefügt: D715, D717, D735, D785, M900.

Debug-Proxy

Mit der Einführung des Debug-Proxy sind unsere Kunden in der Lage, einzelne Kundenanschlüsse und Peering-Endpunkte über einen dedizierten Proxy zu führen. Dieser Debug Proxy steht sowohl für Hardware basierende Systeme als auch für virtualisierte Umgebungen zur Verfügung. Dies verbessert die Möglichkeiten der Fehlersuche, da bestimmte Anwendungsfälle auf Produktionssystemen reproduziert werden können, ohne andere Kunden oder Peerings zu beeinträchtigen oder zu gefährden.

Überblick der weiteren Verbesserungen und neuen Funktionen

• T38-Transkodierung
• erweiterte AOC-Behandlung (Advice of Charge)
• Unterstützung für CN (Comfort Noise)
• neue ALARM MIB für besseres Alarm- und Fehlermanagement
• verbesserte Codec-Aushandlung bei Transcoding

Und vieles mehr!

Liste der Versionsverläufe

Die detaillierte Liste ist in den Versionshinweisen der einzelnen Versionen verfügbar:

• mr9.0 Release notes
• mr9.1 Release notes
• mr9.2 Release notes
• mr9.3 Release notes
• mr9.4 Release notes
• mr9.5 Release notes

Sie haben noch Fragen? Kontaktieren Sie unser Sales-Team unter www.sipwise.com/company/contact.

The post Sipwise Update appeared first on Sipwise.

On a daily basis, we listen to our community with care and curiosity. Many of our Sipwise Community Edition (CE) users have been struggling to unleash the full potential of the Sipwise CE and the impact it can have on their business. We drew our conclusions, reacted according to the feedbacks and processed it – Your story allows us to innovate and therefore, we created the Certified Training Package (CTP). We want our users to reap the benefits of official Sipwise training.

The CTP is a two-day online course that Sipwise has made available to Sipwise CE users. During the training, the participants will be guided on how to better use our Sipwise C5 CE to its full performance level. With CTP, the CE users will be able to tap the maximum potential of the open-source software and will be prepared for daily challenges.

How can Community Edition’s users benefit from the Certified Training Package (CTP)?

All participants will be instructed on how to handle the Community Edition (CE) with efficiency to conquer upcoming troubleshooting scenarios in the future with ease and to find solutions adapted to their business cases. The CTP will be held by a certified and active Sipwise engineer who will provide up-to-date information on our solutions and procedures. In the Q&A session, the attendees will have the opportunity to discuss individual topics and get professional feedback.

The first-day session will cover topics such as architecture, basic and advanced configuration; call flows, backup and troubleshooting-issues. The second-day session consists of a series of hands-on activities will be conducted to consolidate the knowledge and to assure the day-to-day operations with the Sipwise CE will be optimized.

CTP for Sipwise Training: Key facts and figures

Do you still miss information? Here are the key facts in a nutshell:

• Languages: CTP is available in the following languages: English, Italian, Russian and Spanish
• Participants: minimum of 2 participants and up to 14 Participants per session.
• Location:
  • online
  • Sipwise offers onsite-training upon request (additional fees apply)
• Trainer: a certified and active Sipwise engineer will hold the sessions. Together with the trainer, the participants will dive deep into the possibilities the Community Editions (CE) offers and gain experience with our open-source platform.

Do you want specifics? Please visit https://sipwise.com/products/sipwise-ctp-certified-training-package.

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like Cable, xDSL, FTTx, WiFi and WiMAX, as well as “Over-the-Top” operators.

With years of expertise in VoIP and UC solutions, Sipwise works with clients on all continents and is servicing over 100 commercial deployments and more than 60 Telcos. Sipwise offers an unbeaten price-to-performance ratio to communication service providers with ease of integration towards their technical OSS and BSS infrastructure, as well as outstanding flexibility.

For more information, please visit https://www.sipwise.com.

The post Great news for Sipwise CE Users: we are releasing Certified Training Package (CTP) appeared first on Sipwise.

As a result of increased demand, Sipwise is launching the Sipwise Media Gateway, a service that has been developed in close cooperation with Sangoma. The Sipwise MG is connecting IP-Networks to Public Switched Networks via high-density optical telephony and Ethernet connections in a compact 1U form.

Media Gateway: A hybrid solution before taking the final leap to Next-Generation Communication systems

Do you not want to change your existing ISDN infrastructure just yet, but still want to take advantage of VoIP telephony benefits?

Stability, cost savings, simultaneous use of any telephone numbers and terminals, independence of location, as well as central communication via one network, the Internet, instead of operating a telephone network in parallel – these are some of the many advantages of VoIP/IP telephony.

The Media Gateway is an extension of the Sipwise Unified Communications portfolio and supports telecommunications providers switching from TDM/SS7 to SIP/IP.

What are Media Gateways? An executive summary.

Media Gateways are a network transition used in telecommunications, next-generation networks and IP telephony. They serve as links that enable communication between different and not always compatible systems. These systems can be networks, single computers or different applications on computers.

The Sipwise MG converts analogue media and signalling to support efficient and reliable voice, fax and multimedia sessions for mobile and cloud-based applications. It secures sessions across IP and mixed network boundaries to support service level agreements.

What are the capabilities of the Sipwise Media Gateway?

• Deployment and outstanding reliability
• Scripting and Modification Suitability (employs Sangoma’s Programmable Protocol Language)
• Multiple algorithms for routing and disposition
• Pre Call-Announcement for branding employment
• Hardware-less transcoding via integrated encryption and transcoding support
• Scalable up to 2250 SIP sessions and 2016 channels of SS7 signalling

Do you want more information? Please visit https://sipwise.com/products/ sipwise-mg-media-gateway-for-service-providers.

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed converged and wireless service providers supporting a variety of access technologies like Cable, xDSL, FTTx, WiFi and WiMAX, as well as “Over-the-Top” operators.

With years of expertise in VoIP and UC solutions, Sipwise works with clients on all continents and is servicing over 100 commercial deployments and more than 60 Telcos. Sipwise offers an unbeaten price-to-performance ratio to communication service providers with ease of integration towards their technical OSS and BSS infrastructure, as well as outstanding flexibility.

For more information, please visit https://www.sipwise.com.

The post Sipwise releases Media Gateway (MG) developed in close cooperation with Sangoma. appeared first on Sipwise.

For companies – ranging from smaller to larger businesses – a telephone call is the first point of contact. Sipwise now released a new product for easy routing calls and call management within an enterprise: The Alcatel Lucent Enterprise (ALE) Visual Auto-Attendant (VAA). It is a graphically designable call flow engine for the Sipwise C5 Softswitch (NGCP). The extending feature is a powerful business routing and calls answering/IVR (Interactive Voice Response) module.

VAA as an Easy Call Management and personalization tool

Ever called a company and been put on hold in the waiting loop? No matter with which request a customer or business partner contacts an enterprise, the caller never wants to hear one thing: a busy signal.

The VAA from Sipwise provides professional handling of calls with a virtual receptionist that enables a 24/7 availability without the intervention of a staff member. This way, the caller gets around-the-clock assistance – no matter of the time the person dials the company’s number. The telephone call starts off with a kind greeting and opens the conversation with the company’s jingle or announcements from a pleasant voice. The caller is immediately drawn into the company’s brand world. Sipwise’s VAA offers the opportunity of a personalized greeting by integrating the database and contact centre of an enterprise into the VAA.

For even more convenience, the software allows an IVR option with SQL and HTTP connector which routes the calls based on information of the company’s database. The VAA simplifies the process of a telephone call for both sides – for the caller and the company: The easy routing directs the caller automatically to the desired employee, department or its voicemail with TTS (Text to Speech) and ASR (Automatic Speech Recognition). The VAA recognises the typed or spoken menu system (e.g. “press/say 1 for service etc.) and routes the caller to mobile phones, landline phones or VoIP phones numbers.

VAA call management with a user-friendly interface

The mechanism of the VAA is an easy to use software. The graphical interface enables simple management by drag-and-drop building blocks to create call routing based on business hours and (holiday) calendars. As an intuitive software, the VAA does not require any high-level IT-skills and therefore, reduces the training time for the personnel.

The web interface – which includes a dashboard and reporting area – can be used by multiple customers. Each of them has its own private view which enables resellers multi-tenant features for their customers. With the script block, companies can add additional functionalities based on their business needs.

The VAA software is scalable as it is ready to use for smaller and larger multi-site organizations and offers SIP-based connectivity to communication servers.

About Sipwise

Sipwise unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like Cable, xDSL, FTTx, WiFi and WiMAX, as well as “Over-the-Top” operators.

With years of expertise in VoIP and UC solutions, Sipwise works with clients on all continents and is servicing over 100 commercial deployments and more than 60 Telcos. Sipwise offers an unbeaten price-to-performance ratio to communication service providers with ease of integration towards their technical OSS and BSS infrastructure, as well as outstanding flexibility.

For more information, please visit https://www.sipwise.com.

The post Sipwise releases ALE Visual Auto-Attendant (VAA) as flexible call flow engine for easy routing and call management. appeared first on Sipwise.

“Everybody working at Sipwise operations is very excited about the ease and fluency of migrating platforms. With every successful service delivery, we only admire our flagship product more: Sipwise C5 — carrier-grade VoIP Softswitch“, the Sipwise Operations team states.

“Not so long ago, we migrated production VoIP services from Sipwise C5 Pro to C5 Carrier (more powerful and scaleable version) platforms”, says Head of Operations Daniel Grotti. Below, the Sipwise Ops team explains how the migration was executed.

How did the Sipwise C5 Pro to C5 Carrier migration happen?

Both platforms have the same structure: the same OS and processes running, the similar configuration of components, however the architecture is different:

The Sipwise C5 Pro has only two physical servers running in Active-StandBy mode (both servers have the same services, but they run only on the active server).

The 5 Steps for migration of production services:

1. IP addresses swap preparation
2. Database copy to the new platform
3. IP addresses swap
4. Basic functionality tests
5. Copy of additional data from the old platform (CDR delta as the old platform had subscriber calls while the DB was copied already, etc.)

Most of the time, the teams waited until the huge database gets copied. Also, the customer performed comprehensive tests within an hour to ensure that the service worked fine on the new platform and no roll-back (that would have taken a few minutes to swap the IP addresses back) was necessary.

Similarly, the Sipwise Professional Services department migrates data and services from old hardware to the new hardware and even from old releases to the new ones (with database schema and data update).

“We love how the Sipwise C5 can be deployed, configured, maintained and even migrated in a secure, straightforward and reliable way”, concludes the Sipwise Operations Team.

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like mobile radio, Cable, xDSL, FTTx, WiFi and WiMAX.

With years of expertise in VoIP and UC solutions, Sipwise works with clients all over the world and is supporting over 100 commercial deployments by MNOs, MVNOs, Telcos, cable network providers, utilities and “Over-the-Top”- operators.
For more information, please visit https://www.sipwise.com.

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We are excited to announce our recent Sipwise deployment that expands our international customer footprint to the Far East.

Telco Communications LLC – a company providing solutions for telco and call center operators – and technological partner company ASTVISION – the leading information technology and communication services expert based in Ulaanbaatar, Mongolia – have been introduced to the Sipwise stakeholder and client stock.

ASTVISION has initiated and implemented a wide range of innovative products. Most notably, they introduced the first TUT’s (digital public service kiosks) that Mongolia has seen. For more information, please visit http://www.astvision.com/.

A new CPBX market is emerging with Sipwise!

Telco Communications received technological advice from ASTVISION, which built a bridge to Sipwise’s corresponding products.

Telco Communications strives to become the leading call center provider in Mongolia and therefore decided on Sipwise’s C5 Softswitch and CPBX in order to achieve the objective. Sipwise’s fine reputation and extensive experience, carrier-grade software and remarkable performance were the determining factors for Telco Communications’ management. Digitalizing PBX in Mongolia fosters innovation and efficiency.

According to Telco Communications, “Technology advances are resulting in incredible gains for businesses. Our goal is to provide customer-focused digital solutions to new business models.“

In Mongolia, SME Businesses usually rely on on-premise PBX. Sipwise’s Cloud PBX and its sub-features help Telco Communications’ customers to manage their communication in a cost-efficient and integrated manner – connecting communication services with business systems and allowing them to operate from different locations with ease.

Customer-Integration transcends spatial and cultural boundaries.

Large distances, different time-zones and organizational cultures may render onboarding and training a difficult endeavour. With Sipwise and Telco Communications, the Austrian and the Mongolian company had to overcome almost 8000 kilometers (or almost 5000 miles) in the spatial distance to conduct an effective implementation of Sipwise’s C5 Softswitch and CPBX. Different cultural and technical backgrounds required customer-tailored training. It was a pleasure for the training team to modify both content and extent.

„We aim to maintain our business relationship with Sipwise. It’s only the beginning of our cooperation. In the nearest future, we are interested in other products Sipwise has to offer. Currently, though, we are excited to get behind the task at hand!“ states the Telco Communications business development team.

About Sipwise

Sipwise’s unified communication platforms are targeted at fixed, converged and wireless service providers supporting a variety of access technologies like mobile radio, Cable, xDSL, FTTx, WiFi and WiMAX.

With years of expertise in VoIP and UC solutions, Sipwise works with clients all over the world and is supporting over 100 commercial deployments by MNOs, MVNOs, Telcos, cable network providers, utilities and “Over-the-Top”- operators.

For more information, please visit https://www.sipwise.com.

The post Sipwise extends its customer base to Mongolia! appeared first on Sipwise.